Shipping policy

At Treselly, we aim to process and deliver your orders safely and efficiently across Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after they are placed.

For Cash on Delivery (COD) orders, we may contact you by phone or message to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Delivery to remote or less accessible areas may take additional time.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Delivery Locations

Treselly currently delivers across Pakistan.

Delivery availability may vary for certain remote locations depending on courier service coverage.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any promotional free-shipping offers will be subject to the terms mentioned in the respective offer.

Cash on Delivery (COD)

Treselly offers Cash on Delivery (COD) for eligible orders within Pakistan.

Payment is collected at the time of delivery. Please provide an active and correct phone number and complete delivery address when placing your order.

Our team or delivery partner may contact you to confirm your order or delivery details.

Order Tracking

When available, tracking information may be provided after your order has been dispatched. You can use the tracking details to monitor the progress of your shipment.

Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including their name, phone number, and complete delivery address.

Treselly is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Delayed or Failed Deliveries

If your order is delayed, please contact us so that we can assist you in checking its delivery status.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, additional delivery attempts may depend on the courier's policy.

Damaged Packages

Please inspect your package upon delivery. If your package or product appears damaged, leaking, or incorrect, please contact Treselly within 48 hours of receiving your order and follow the procedure outlined in our Refund & Return Policy.

Contact Us

If you have any questions about shipping or your order, please contact Treselly through the contact information provided on our website.