Terms of service

Welcome to Treselly. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

General Information

Treselly provides hair care and hair oil products through its online store. We reserve the right to update, modify, or discontinue any product, service, or part of the website at any time without prior notice.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary slightly depending on your device or screen settings.

Treselly does not guarantee that every product description, image, or other website content will always be completely accurate, current, or error-free.

Prices and Payments

All product prices are displayed on our website in the applicable currency.

Prices may change at any time without prior notice. Any applicable shipping charges will be shown during checkout.

Treselly offers Cash on Delivery (COD) for eligible orders within Pakistan. For COD orders, payment is collected when the order is delivered.

Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

After placing an order, you may receive a confirmation through phone, SMS, WhatsApp, or email.

Treselly reserves the right to accept, cancel, or refuse an order when necessary, including in cases of incorrect information, suspected fraudulent activity, product availability issues, or other circumstances that may prevent us from fulfilling the order.

Order Cancellation

If you need to cancel an order, please contact Treselly as soon as possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Cash on Delivery Orders

For COD orders, customers are expected to provide a valid phone number and accurate delivery details and to accept the order when delivered.

Customers are requested not to place an order unless they genuinely intend to purchase the products.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

Shipping and Delivery

Treselly delivers across Pakistan through available courier services.

Estimated delivery times and other shipping details are explained in our Shipping Policy. Delivery times may vary due to courier delays, weather, public holidays, incorrect customer information, or circumstances beyond our control.

Returns, Refunds, and Replacements

Our Return & Refund Policy explains the conditions under which products may qualify for a return, replacement, or refund.

Due to hygiene and product-safety considerations, opened or used hair oil products generally cannot be returned unless there is a valid product-related issue covered by our policy.

Product Use and Results

Treselly hair care products are intended for their stated cosmetic and hair-care purposes.

Individual results may vary from person to person depending on hair type, condition, routine, and other factors.

Product information provided on our website should not be considered medical advice or a guarantee of specific results.

Customers should review product ingredients and usage instructions before using any product.

Website Use

You agree to use the Treselly website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use it for fraudulent or harmful activities.

Intellectual Property

All content on the Treselly website, including logos, brand names, product images, text, graphics, designs, and other materials, is owned by or licensed to Treselly unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

Third-Party Services

Treselly may use third-party services such as payment, delivery, analytics, or other service providers to operate and improve our store.

Your use of services provided by third parties may also be subject to their own terms and policies.

Limitation of Liability

To the extent permitted by applicable law, Treselly will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, website interruptions, technical issues, or incorrect information provided by customers.

Changes to These Terms

Treselly reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact Treselly through the contact information provided on our website.